FAQ#
Products & Materials
Q: Are your bottles BPA-free?
Q: What materials are your bottles made of?
Q: Do your bottles keep drinks hot or cold?
A: Yes — all our bottles are made from BPA-free, food-grade materials that are safe for everyday use.
A: We use durable stainless steel and Tritan™ plastic, both of which are recyclable and eco-friendly.
A: Our stainless steel insulated bottles keep drinks cold for up to 24 hours and hot for up to 12 hours.
Care & Maintenance
Q: Can I put my bottle in the freezer?
Q: Are your bottles dishwasher safe?
Q: How should I clean my bottle?
A: We don’t recommend freezing bottles, as extreme temperatures can damage the material and insulation.
A: Most stainless steel bottles are dishwasher safe on the top rack, but we recommend hand-washing to extend their life. Plastic bottles should be hand-washed only.
A: Rinse with warm water and mild soap daily. For deep cleaning, use a mixture of baking soda and water or a bottle-cleaning brush.
Orders & Shipping
Q: How long does shipping take?
Q: Do you offer free shipping?
Q: How can I track my order?
A: Standard shipping usually takes 3–7 business days within the country. International shipping may take 7–14 business days.
A: Yes, we offer free standard shipping on orders over $50.
A: Once your order is shipped, you’ll receive a tracking link via email. You can follow your delivery in real time.
Returns & Warranty
Q: What is your return policy?
Q: Do your bottles come with a warranty?
A: We accept returns within 30 days of purchase, as long as the product is unused and in its original packaging.
A: Yes, all bottles come with a 1-year warranty against manufacturing defects.
Sustainability
Q: How are your bottles eco-friendly?
Q: Do you use sustainable packaging?
A: By using our reusable bottles, you’re helping reduce single-use plastic waste. Our materials are recyclable and ethically sourced.
A: Yes, our packaging is made from recycled and biodegradable materials.